Last week I exchanged emails from west coast blawger Dan Hull. He told his story of leaving a big law firm to start his own firm that focused on providing an extremely high level of service. He doesn't compete on fees, nor did he downsize the complexity of his practice. "We think we can compete on service alone." he claims.
I think Dan is right. GC's say client service is top among reasons to keep or fire lawyers and firms. Large and regional law firms should quake at the thought of small, nimble, expert, high-service firms like Dan's.
Check out his blog: www.whataboutclients.com