Hildebrandt's 2013 Client Advisory is out. The outlook is somewhat dire. Part II "How to Succeed in the New Market" recommends (paraphrased by me with my comments in parentheses)
1. Listen to your clients (really. seriously this time. Now. Go visit and stop selling. Listen and act.)
2. Redesign your delivery model to match your clients' needs and your strategy. (You can't be successful with alternative fees by thinking and measuring contribution by the billable hour. Gotta redesign your service delivery, even if it hurts).
3. Leadership is critical. (There are a lot of changes going on in law firms today. Leadership is critical for intentional and focused change.)
What are you doing this week to listen, innovate and lead?